Refunds Policy
At Becoming by Unity, appointment times are reserved specifically for each client. We understand that plans sometimes change, and we ask that you provide as much notice as possible when you need to cancel or reschedule.
This policy applies to massage therapy, facial/esthetic appointments, workshops, events, digital products, and other Becoming by Unity offerings as described below.
1. Massage & Facial Appointments
Current standard pricing is:
Massage Therapy
- 60 minutes — $150
- 90 minutes — $225
Customized Facial
- 60 minutes — $180
- 90 minutes — $225
Your service may be customized within the scheduled appointment time based upon your needs, preferences, consent, and the services appropriate within the provider’s professional scope.
2. Cancellations & Rescheduling
Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
If you cancel or reschedule at least 24 hours before your scheduled appointment, there is no cancellation fee.
Cancellation Within 24 Hours
If an appointment is cancelled or rescheduled less than 24 hours before its scheduled start time, 50% of the scheduled service price will be charged to the card on file.
No-Show
If you do not attend your scheduled appointment and do not provide notice, 100% of the scheduled service price will be charged to the card on file.
3. Card on File & Authorization
A valid payment method may be required to reserve your appointment even when payment for the service itself is collected after the appointment.
By booking an appointment, providing a payment method, and acknowledging this policy, you authorize Becoming by Unity to charge the card on file for an applicable:
- 50% late-cancellation/rescheduling fee, or
- 100% no-show fee
in accordance with this policy.
Your payment information should be securely handled by our payment processor. Becoming by Unity does not intend to maintain full card numbers or security codes in ordinary client records.
4. Late Arrivals
We encourage you to arrive on time so that you can receive the full benefit of your scheduled appointment.
If you arrive late, we will do our best to provide a meaningful service within the remaining appointment time.
To respect the next client’s reserved time, however, your appointment may still end at its originally scheduled time.
The full scheduled service price remains due when a session is shortened because of the client’s late arrival.
If there is insufficient time remaining to provide the service safely or appropriately, the provider may determine that the appointment cannot proceed.
5. Provider Cancellation
Occasionally, Becoming by Unity may need to cancel or reschedule an appointment because of illness, emergency, unsafe conditions, or another circumstance that prevents us from reasonably providing the service.
If we cancel your appointment, you will not be charged a cancellation fee.
If you prepaid for that appointment, you may choose, where applicable, to:
- Reschedule the service; or
- Receive a refund of the amount paid for the cancelled service.
6. Emergencies & Exceptional Circumstances
We recognize that genuine emergencies and unexpected circumstances occur.
Becoming by Unity may, at its discretion and consistent with applicable law, waive or modify a cancellation or no-show charge when circumstances reasonably warrant an exception.
An exception made on one occasion does not waive this policy for future appointments.
7. Refunds for Completed Massage or Facial Services
Massage and facial services involve professional time and services that cannot be returned once provided.
Accordingly, completed services are generally non-refundable.
However, if you have a concern about a service, please contact us promptly. We want an opportunity to understand what occurred and address legitimate concerns appropriately.
Nothing in this policy limits any right or remedy that cannot legally be waived.
8. Packages, Gift Cards & Promotional Offers
If Becoming by Unity later offers gift cards, service packages, promotional pricing, memberships, or prepaid programs, any additional terms applicable to those offerings will be disclosed before purchase.
Where those specific terms conflict with this general policy, the terms disclosed for the particular offer will apply to the extent permitted by law.
9. Workshops, Circles & Events
Cancellation and refund terms for workshops, Becoming Circles, The Space Between, retreats, or other scheduled events may vary because venue expenses, capacity limitations, materials, facilitators, or other costs may be committed in advance.
The applicable cancellation/refund terms will therefore be displayed before registration or purchase when they differ from this policy.
If Becoming by Unity cancels an event for which you paid directly to Becoming by Unity, you will ordinarily be offered a refund or another option appropriate to the circumstances.
10. Digital Products
Digital products may include downloadable books, journals, audio experiences, guided practices, educational resources, recordings, or other immediately accessible digital content.
Because digital products may become available immediately after purchase, digital purchases are generally final and non-refundable once the digital content has been delivered or accessed, except where required by law or where the product is materially defective or was incorrectly delivered.
If you experience a technical problem accessing something you purchased, please contact us so we can assist you.
11. Physical Products & Books
Physical products purchased directly from Becoming by Unity will be subject to the return/refund terms displayed at the time of purchase.
Books or other products purchased through a third-party retailer, marketplace, publisher, or platform are subject to that seller’s return and refund policies.
For example, products purchased through Amazon are handled according to the applicable Amazon transaction and return policies rather than this policy.
12. Duplicate or Incorrect Charges
If you believe you have been:
- Charged twice;
- Charged an incorrect amount;
- Charged a cancellation/no-show fee in error; or
- Charged for a transaction you do not recognize,
please contact us promptly at: hello@becomingbyunity.com
Please include enough information for us to identify the transaction, but do not email your full credit-card number or card security code.
We will review the transaction and correct verified billing errors when appropriate.
13. Chargebacks & Payment Disputes
We encourage clients to contact us first if they believe a charge was made incorrectly so that we have an opportunity to review and resolve the matter.
Nothing in this policy prevents a consumer from exercising legitimate rights available through their card issuer, payment provider, or applicable law.
Knowingly initiating a false or fraudulent payment dispute does not eliminate an otherwise valid payment obligation.
14. Changes to This Policy
We may update this Refund, Cancellation & Rescheduling Policy from time to time.
The version applicable to an appointment or transaction will generally be the policy presented or otherwise applicable when that appointment or transaction was made, except where a subsequent change is required by law or agreed to by the parties.
15. Contact
Questions about cancellations, rescheduling, refunds, or charges may be directed to:
Becoming by Unity
Operated by Monana Wellness LLC
Website: becomingbyunity.com
Email: hello@becomingbyunity.com
Telephone: 407-744-4826